All Trillium E-Bikes are warrantied for one year against manufacturer's defects.
This warranty covers all power train components and frame under normal use.
This warranty does not cover damage due to misuse, abuse, tampering, or neglect.
Tires/wheels and brake pads are warrantied for 30 days against manufacturer's defects ,
under normal use , and does not cover damage due to misuse, abuse, tampering or neglect.
Warranty is not transferable and is only valid with original owner.
It is the responsibility of the purchase to maintain the e-bike in a normal
operating condition , and perform regular maintenance procedures on the e-bike
such as lubrication and adjustments of minor components as needed. Brake cables
and gear shifter cables may stretch under normal use and may require minor
adjustments over time. Brake pads will wear under normal operation of the e-bike
and may require minor adjustments over time. The chain should be lubricated at
regular intervals to assure proper operation. Spokes may become loose under normal
use of the e-bike and should be tightened immediately to prevent further damage to
the rear hub and rim. If any performance issues do arise that might require service
covered by the Warranty , it is the up to the discretion of Ontario E-Bikes as to
whether the service be performed by a local bike shop or by Ontario E-Bikes service
department. We have one location that we can perform warranty service and
it is the responsibility of the customer to transport the e-bike , at their expense , to the Tweed , Ont. location. It is the responsibility of the purchaser to follow the direction of Ontario E-Bikes and not continue to
operate the e-bike which might cause further damage to the e-bike.
If a customer is unable to transport an e-bike to a service location , a pick up and drop off service is available at an extra cost. Inquire for details.
Shipping costs of batteries, chargers or defective parts for warranty service
are the responsibility of the purchaser. Ontario E-Bikes will pay the shipping
costs to return the charger, battery or replacement parts to the purchaser if
it is determined to be a manufacturer's defect. Otherwise , return shipping
costs are the responsibility of the purchaser.
Improper care of the e-bike , including the battery , may result in the
warranty being void. This warranty is valid for personal/recreational use
only. This warranty does not cover commercial use.
We will accept returns of any e-bike sold to a customer in it's
original packaging , in an unused and resellable condition , within
30 days of the original purchase date. All returns are subject to a
20% re-stocking fee and return shipping is the reponsibility of the
customer. All returns require pre-approval.
Any wear and tear due to use , that might affect the value of the
e-bike will be assessed by an Ontario E-Bikes technician upon the
return of the e-bike , which may affect the value of the refund.
Any defective or damaged e-bikes will be processed through our
For more info please
Ontario E Bikes
2149 Quin Mo Lac Rd.
Tweed , ON.
K0K - 3J0