All Trillium E-Bikes are warrantied for one year against manufacturer's defects.
This warranty covers all power train components and frame under normal use.
This warranty does not cover damage due to misuse , abuse or neglect.
Tires and brake pads are warrantied for 30 days against manufacturer's defects ,
under normal use , and does not cover damage due to misuse , abuse or neglect.
Warranty is not transferable and is only valid with original owner.
It is the responsibility of the purchase to maintain the e-bike in a normal
operating condition , and perform regular maintenance procedures on the e-bike
such as lubrication and adjustments of minor components as needed. Brake cables
and gear shifter cables may stretch under normal use and may require minor
adjustments over time. Brake pads will wear under normal operation of the e-bike
and may require minor adjustments over time. The chain should be lubricated at
regular intervals to assure proper operation. Spokes may become loose under normal
use of the e-bike and should be tightened immediately to prevent further damage to
the rear hub and rim. If any performance issues do arise that might require service
covered by the Warranty , it is the up to the discretion of Ontario E-Bikes as to
whether the service be performed by a local bike shop or by Ontario E-Bikes service
department. It is the responsibility of the purchaser to follow the direction of
Ontario E-Bikes and not continue to operate the e-bike which might cause further
damage to the e-bike.
Shipping costs of batteries, chargers or defective parts for warranty service
are the responsibility of the purchaser. Ontario E-Bikes will pay the shipping
costs to return the charger, battery or replacement parts to the purchaser if
it is determined to be a manufacturer's defect. Otherwise , return shipping
costs are the responsibility of the purchaser.
Improper care of the e-bike , including the battery , may result in the
warranty being void.